Returns and Refund Policy
At Lush & Melts, we prioritize delivering products crafted with the utmost care and commitment to quality. As a general policy, we do not provide returns or exchanges for products delivered in perfect condition as per your order.
Exceptions will be considered under the following conditions:
- Damaged/Defected Products on Delivery: If your product arrives damaged or defective, please reach out to us promptly. Providing details of the issue will help us assist you effectively.
- Product Discrepancy: If the product received does not match the one you ordered.
In any of these exceptions please notify us within 24 hours of delivery. So that we can evaluate the issue and (if approved) make it right by providing you a refund or exchange. Utilize the WhatsApp chat on our website or send an email to shop.lushandmelts@gmail.com with the necessary details. We will promptly assist in resolving your issue.